The Hartmann Software Group provides professional Incident Level Support for all SwiftMQ products. Incident Level Support is designed for companies, developers, and end-users who need occasional and immediate assistance. An incident is defined as a single support issue with a SwiftMQ product and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate parts.

Incident Packs are limited to a 12 month duration time from the purchase date or until the number of incidents have been used, whichever comes first. Incident Packs differ in response times and support coverage.