Allen , Texas ITIL Training

The consulting industry is fiercely competitive and nets between $130B and $150B a year. In fact, professional consultants earn more money than many lawyers, doctors and other professionals.

Offering free consultations is a common way for a software consultant to seize new accounts. But is there a red flag where a consultant may be giving away too many services for free? The worst scenario for a professional software consultant is to offer free services to the client and then never hear from them again once they no longer need their help.

Although having the best intentions, many people will waste a consultant's time (i.e., client ignores or rejects any suggested approaches or solutions given by the consultant and seek the services of someone who will do it cheaper or will attempt to do it themselves). Small business owners especially can be challenging to work with. Some clients have a tendency to jump into projects before having adequate resources to finish what they have started, decide to go in a different direction midstream, while others simply don't want to spend any money when getting professional services. It's hard to believe, but some clients actually expect to receive free services for life. To counteract this notion, a software consultant can draw the line by offering free services within a promotional time frame and then begin charging a fee for services rendered after that time.

A good indicator of what a client's true intentions are is to monitor their activity within a specified period to see if their consultation activity bears fruit in the form of a contract. One big red flag is non-commitment on the part of the client. If they seem indecisive or vague about what they want it may be time to move on. Although there are times when a free consultation results in a paying client years later, who can wait that long?

Less of Your Time is Wasted When You're Upfront

After being burned, some professional software consultants no longer give free consulting. They find that clients are much more willing to follow their advice when they have paid something. In order to close an account, a happy medium can be agreed upon by both parties involved as a way to build a long term relationship with highly qualified prospects.

A software consultant's work, knowledge, skills and time are valuable. They can offer a potential client general solutions instead of addressing specific challenges. If a specific topic of discussion, troubleshooting session or other issue needs to be addressed, the consultant can inform the client of any upfront costs to receive a particular service if they need further assistance. Really, a free software consultation (if one is given) should be presented in a very similar way someone would hand out samples of a product at a grocery store. A professional consultant ideally wants clients to see how they can benefit using their services on a trial basis with a pitch leading to more extensive services which would only be available if they sign a contract with their firm.

Red Flags

What is Design Thinking and How Does it Apply to HR?

[Jan, 28, 2020] |
Tags:

The Context Of Design Thinking And Its Application In Employee Skill Training

Design thinking is a crucial pillar in today’s problem-solving imperatives. In fact, it is being pursued as a unit course in various institutions across the globe, thus underlying its importance in aiding objective human thinking. It’s not a specific property for designers. Far from it, it has emerged as an innovative solution-seeking tool for all great inventors and innovators.

By description, it is a design methodology used for tackling complex problems that are virtually unknown or ill-defined, through a careful evaluation of the human needs involved, understandably restructuring the problem, by brainstorming to create many solutions, and by adopting a direct approach in testing and prototyping. It helps us come up with creative ways to solve nagging problems that stem from us and especially in the workplace setting.

The ‘overwhelmed/overburdened employee’ is a common term in HR offices across many organizations in the world. Employees are faced with a huge challenge in regards to coping with fast-paced technological and office changes in the working environment. This had led to a massive stagnation in productivity, prompting HR heads to look for new ways to reduce their employees’ stress and workload.

While evaluating many options, this model of thinking has posed as a helpful tool for HR managers when dealing with their vexed employees. IT training, in particular, has helped shape the productive realms of many companies out there.

Let’s explore how this thinking domain can be used to plan employee skill training:

Empathize

If you want to show concern for your employees, first empathize with their situation. Seek to understand the needs of the employees deeply, what they lack, what they need, and the challenges that they are likely facing. This will act as the basis of plotting the problem and working on the next phase of solving it.

You can collect data in this phase through empathy maps and journey maps. In the latter, you endeavor to steadily track the day-to-day activities and tasks of employees. This is achieved through observations or structured interviews. In turn, it aids in elevating the thinking process.

Through empathy maps, you ponder on collected findings and synthesize them keenly. Here, you seek to establish how an employee is thinking, their feelings, and insights into the probable root cause of the problem.

Define the Problem

After a comprehensive analysis of the collected data; the problem definition phase should follow. The idea here is to locate the underlying root of the problem concisely. HR should seek to utilize an analysis framework to help address problems affecting the holistic being of all employees. Therefore, each issue would require a list of underlying causes: lack of motivation, lack of knowledge/understanding, or just lack of skill.

Once the root cause(s) are clearly defined, a clear problem statement should be drawn up alongside performance goals that are firmly based on actual drivers.

Think Solely About Employee-Based Solutions (iterative learning)

Conventionally, customers are at the heart of every organization’s dealings. They inspire and drive the company’s objectives because they are crucial in profit making. However, employees have greatly suffered while working ‘behind the scenes.’ Such situations have led to employees feeling discontent and work under immense pressure, which inevitably leads to underperformance. To avoid this, the experimental learning concept can be utilized by HR offices to engage employees more by creating solutions that directly suit the situations they encounter daily.

Here, trainers are removed as the center of focus. An iterative ‘reflection’ cycle is established to tap continuous employee feedback in a bid to sharpen their skills. This method helps employees adapt to new technology through a well established IT consulting network. In the long run, employees don’t forget how they handled a particular problem, and this effectively raises a firm’s productivity.

Support Employee Tasks with Simple Technology (Ideate)

The simplest way to support employee-working experience is by not sidelining them unprepared with changing technology processes. As an HR Manager, fully engage your employees when transitioning to new tech by making use of effective training or consulting services. Specific training needs can be assessed and addressed within the organization or with a third party industry expert.

According to Deloitte’s 2016 Global Human Capital Trends Report, design thinking was isolated as crucial in crafting the employee experience. 79% of those interviewed identified it as imperative. However, almost a similar percentage agreed that a lot of compliance programs and training are still based on outdated modes of meetings and processes.

The report also recommended the need to put necessary consideration on employees through proper IT training for far colossal efficiency. One way to make this work is by drawing a connected roadmap of skills and information needed at certain work intervals. Shedding off overwhelming and irrelevant amounts of data for new employees is vital in retaining their concentration and output. What’s more, a customizable app can help employees undertake appropriate tasks at the specified time, thus resulting in higher revenue for the long term.

Implementing an Intuitive Tech Learning Approach (Ideate)

The basis of this argument is that not every employee is the same. All of them are differently gifted and shouldn’t be forced to use one inflexible technology or system that doesn’t cater to their individual needs in a buzzing work environment. This mode of critical thinking brings to life personas such that fictive employees representing a defined group of external employees are drawn up. In this set-up, the personas should be able to learn and work efficiently within their own small environment while quickly utilizing their own skill set and the required information to make things work.

An HR manager can replicate this working scenario through the use of role-plays. This can be achieved by conducting short-term soft skills training sessions to sharpen their ability to handle similar situations. In the case of new technology, video-replays on how to use it in a one-on-one customer scenario can help relieve the pressure and spur the employee to be more productive.

Prototype and Testing

Here, the HR Manager should run a couple of tests to ensure whether the desired model of skill training is working. One way to get started is by crafting a simple prototype of the technology required, probably as a single module to establish its viability.

The new technology should be vigorously tested during prototyping to pinpoint any leaks, disjoints, or performance issues. Structured walkthroughs can be implemented to help employees navigate the solution through proper IT training sessions.

What’s more, HR should conduct sessions to get the employees’ views, emotions, or feelings regarding the new solution. In case of any cause for concern, the prototype should be improved until it meets the intermediate needs of its users.

Iterations are also a common occurrence in this phase. Refinements and alterations are curved out to make sure that the final thing suits every employee in some understandable capacity.

Wrapping Up

Design thinking is crucial in any organizational setting in making sure that employees sync properly with the technology in place. This will go a long way in improving their productivity.

Python Programming for Cisco Networking Engineers

[Jun, 25, 2018] |
Tags:

Wondering why Cisco is teaching network engineers Python in addition to their core expertise?

Yes, arguably there are many other tools available to use to automate the network without writing any code. It is also true that when code is absolutely necessary, in most companies software developers will write the code for the network engineers. However, networks are getting progressively more sophisticated and the ability for network engineers to keep up with the rate of change, scale of networks, and processing of requirements is becoming more of a challenge with traditional methodologies.

Does that mean that all network engineers have to become programmers in the future? Not completely, but having certain tools in your tool belt may be the deciding factor in new or greater career opportunities. The fact is that current changes in the industry will require Cisco engineers to become proficient in programming, and the most common programming language for this new environment is the Python programming language. Already there are more opportunities for those who can understand programming and can also apply it to traditional networking practices.

Cisco’s current job boards include a search for a Sr. Network Test Engineer and for several Network Consulting Engineers, each with "competitive knowledge" desired Python and Perl skills. Without a doubt, the most efficient network engineers in the future will be the ones who will be able to script their automated network-related tasks, create their own services directly in the network, and continuously modify their scripts.

Whether you are forced to attend or are genuinely interested in workshops or courses that cover the importance of learning topics related to programmable networks such as Python, the learning curve at the very least will provide you with an understanding of Python scripts and the ability to be able to use them instead of the CLI commands and the copy and paste options commonly used. Those that plan to cling to their CLI will soon find themselves obsolete.

As with anything new, learning a programming language and using new APIs for automation will require engineers to learn and master the skills before deploying widely across their network. The burning question is where to start and which steps to take next?

In How Do I Get Started Learning Network Programmability? Hank Preston – on the Cisco blog page suggest a three phase approach to diving into network programmability.

“Phase 1: Programming Basics

In this first phase you need to build a basic foundation in the programmability skills, topics, and technologies that will be instrumental in being successful in this journey. This includes learning basic programming skills like variables, operations, conditionals, loops, etc. And there really is no better language for network engineers to leverage today than Python. Along with Python, you should explore APIs (particularly REST APIs), data formats like JSON, XML, and YAML. And if you don’t have one already, sign up for a GitHub account and learn how to clone, pull, and push to repos.

Phase 2: Platform Topics

Once you have the programming fundamentals squared away (or at least working on squaring them away) the time comes to explore the new platforms of Linux, Docker, and “the Cloud.” As applications are moving from x86 virtualization to micro services, and now serverless, the networks you build will be extending into these new areas and outside of traditional physical network boxes. And before you can intelligently design or engineer the networks for those environments, you need to understand how they basically work. The goal isn’t to become a big bushy beard wearing Unix admin, but rather to become comfortable working in these areas.

Phase 3: Networking for Today and Tomorrow

Now you are ready to explore the details of networking in these new environments. In phase three you will dive deep into Linux, container/Docker, cloud, and micro service networking. You have built the foundation of knowledge needed to take a hard look at how networking works inside these new environments. Explore all the new technologies, software, and strategies for implementing and segmenting critical applications in the “cloud native” age and add value to the application projects.”

Community resources:

GitHub’s, PYPL Popularity of Programming Language lists Python as having grown 13.2% in demand in the last 5 years.

Python in the June 2018 TIOBE Index ranks as the fourth most popular language behind Java, C and C++.

Despite the learning curve, having Python in your tool belt is without a question a must have tool.

Is Microsoft Becoming a Hardware Co?

[Jul, 26, 2012] |
Tags:

The iconic software company that is based in King County Washington has been getting almost universally slammed from it's recent Los Angeles press announcement about its entry into the hardware business with the convertible laptop/tablet known as Surface.

Certainly I can see the point that it is now competing with its hardware vendors/partners. Intel has done a good job in the arena creating 'reference designs' without competing with its partners.

There is another viewpoint which seems to be ignored. The cold facts are Microsoft is a public company. This puts Microsoft in a legal position of doing the most it can to return value to its shareholders. Failure to do so means somebody is going to jail.

Microsoft has a vision, which at the end of the day is, a certain way to get enough people to see enough value to hand over their money, to fulfill their fiduciary duty.

Tech Life in Texas

Austin may be considered the live music capital of the world but the field of technology is becoming the new norm in the The Lone Star State. Home to Dell and Compaq computers, there is a reason why central Texas is often referred to as the Silicon Valley of the south. It?s rated third on the charts of the top computer places in the United States with a social learning and training IT atmosphere. Adding the fact that Austin offers fairly inexpensive living costs for students, software developers may take note as they look to relocate.

There are no secrets to success. It is the result of preparation, hard work, and learning from failure. Colin Powell

other Learning Options

Software developers near Allen have ample opportunities to meet like minded techie individuals, collaborate and expend their career choices by participating in Meet-Up Groups. The following is a list of Technology Groups in the area.

Galveston Software Developers · Houston Perl Meetup · Houston Mobile Developers & Entrepreneurs Meetup ·

Fortune 500 and 1000 companies in Texas that offer opportunities for IT Infrastructure Library developers

Company Name	City	Industry	Secondary Industry
Dr Pepper Snapple Group	Plano	Manufacturing	Nonalcoholic Beverages
Western Refining, Inc.	El Paso	Energy and Utilities	Gasoline and Oil Refineries
Frontier Oil Corporation	Dallas	Manufacturing	Chemicals and Petrochemicals
ConocoPhillips	Houston	Energy and Utilities	Gasoline and Oil Refineries
Dell Inc	Round Rock	Computers and Electronics	Computers, Parts and Repair
Enbridge Energy Partners, L.P.	Houston	Transportation and Storage	Transportation & Storage Other
GameStop Corp.	Grapevine	Retail	Retail Other
Fluor Corporation	Irving	Business Services	Management Consulting
Kimberly-Clark Corporation	Irving	Manufacturing	Paper and Paper Products
Exxon Mobil Corporation	Irving	Energy and Utilities	Gasoline and Oil Refineries
Plains All American Pipeline, L.P.	Houston	Energy and Utilities	Gasoline and Oil Refineries
Cameron International Corporation	Houston	Energy and Utilities	Energy and Utilities Other
Celanese Corporation	Irving	Manufacturing	Chemicals and Petrochemicals
HollyFrontier Corporation	Dallas	Energy and Utilities	Gasoline and Oil Refineries
Kinder Morgan, Inc.	Houston	Energy and Utilities	Gas and Electric Utilities
Marathon Oil Corporation	Houston	Energy and Utilities	Gasoline and Oil Refineries
United Services Automobile Association	San Antonio	Financial Services	Personal Financial Planning and Private Banking
J. C. Penney Company, Inc.	Plano	Retail	Department Stores
Energy Transfer Partners, L.P.	Dallas	Energy and Utilities	Energy and Utilities Other
Atmos Energy Corporation	Dallas	Energy and Utilities	Alternative Energy Sources
National Oilwell Varco Inc.	Houston	Manufacturing	Manufacturing Other
Tesoro Corporation	San Antonio	Manufacturing	Chemicals and Petrochemicals
Halliburton Company	Houston	Energy and Utilities	Energy and Utilities Other
Flowserve Corporation	Irving	Manufacturing	Tools, Hardware and Light Machinery
Commercial Metals Company	Irving	Manufacturing	Metals Manufacturing
EOG Resources, Inc.	Houston	Energy and Utilities	Gasoline and Oil Refineries
Whole Foods Market, Inc.	Austin	Retail	Grocery and Specialty Food Stores
Waste Management, Inc.	Houston	Energy and Utilities	Waste Management and Recycling
CenterPoint Energy, Inc.	Houston	Energy and Utilities	Gas and Electric Utilities
Valero Energy Corporation	San Antonio	Manufacturing	Chemicals and Petrochemicals
FMC Technologies, Inc.	Houston	Energy and Utilities	Alternative Energy Sources
Calpine Corporation	Houston	Energy and Utilities	Gas and Electric Utilities
Texas Instruments Incorporated	Dallas	Computers and Electronics	Semiconductor and Microchip Manufacturing
SYSCO Corporation	Houston	Wholesale and Distribution	Grocery and Food Wholesalers
BNSF Railway Company	Fort Worth	Transportation and Storage	Freight Hauling (Rail and Truck)
Affiliated Computer Services, Incorporated (ACS), a Xerox Company	Dallas	Software and Internet	E-commerce and Internet Businesses
Tenet Healthcare Corporation	Dallas	Healthcare, Pharmaceuticals and Biotech	Hospitals
XTO Energy Inc.	Fort Worth	Energy and Utilities	Gasoline and Oil Refineries
Group 1 Automotive	Houston	Retail	Automobile Dealers
ATandT	Dallas	Telecommunications	Telephone Service Providers and Carriers
Anadarko Petroleum Corporation	Spring	Energy and Utilities	Gasoline and Oil Refineries
Apache Corporation	Houston	Energy and Utilities	Gasoline and Oil Refineries
Dean Foods Company	Dallas	Manufacturing	Food and Dairy Product Manufacturing and Packaging
American Airlines	Fort Worth	Travel, Recreation and Leisure	Passenger Airlines
Baker Hughes Incorporated	Houston	Energy and Utilities	Gasoline and Oil Refineries
Continental Airlines, Inc.	Houston	Travel, Recreation and Leisure	Passenger Airlines
RadioShack Corporation	Fort Worth	Computers and Electronics	Consumer Electronics, Parts and Repair
KBR, Inc.	Houston	Government	International Bodies and Organizations
Spectra Energy Partners, L.P.	Houston	Energy and Utilities	Gas and Electric Utilities
Energy Future Holdings	Dallas	Energy and Utilities	Energy and Utilities Other
Southwest Airlines Corporation	Dallas	Transportation and Storage	Air Couriers and Cargo Services

training details locations, tags and why hsg

the hartmann software group advantage

why take IT Infrastructure Library Training with the hartmann software group?

A successful career as a software developer or other IT professional requires a solid understanding of software development processes, design patterns, enterprise application architectures, web services, security, networking and much more. The progression from novice to expert can be a daunting endeavor; this is especially true when traversing the learning curve without expert guidance. A common experience is that too much time and money is wasted on a career plan or application due to misinformation.

The Hartmann Software Group understands these issues and addresses them and others during any training engagement. Although no IT educational institution can guarantee career or application development success, HSG can get you closer to your goals at a far faster rate than self paced learning and, arguably, than the competition. Here are the reasons why we are so successful at teaching:

Learn from the experts.
1. We have provided software development and other IT related training to many major corporations in Texas since 2002.
2. Our educators have years of consulting and training experience; moreover, we require each trainer to have cross-discipline expertise i.e. be Java and .NET experts so that you get a broad understanding of how industry wide experts work and think.
Discover tips and tricks about IT Infrastructure Library programming
Get your questions answered by easy to follow, organized IT Infrastructure Library experts
Get up to speed with vital IT Infrastructure Library programming tools
Save on travel expenses by learning right from your desk or home office. Enroll in an online instructor led class. Nearly all of our classes are offered in this way.
Prepare to hit the ground running for a new job or a new position
See the big picture and have the instructor fill in the gaps
We teach with sophisticated learning tools and provide excellent supporting course material
Books and course material are provided in advance
Get a book of your choice from the HSG Store as a gift from us when you register for a class
Gain a lot of practical skills in a short amount of time
We teach what we know…software
We care…

learn more

page tags

what brought you to visit us

Allen, Texas IT Infrastructure Library Training , Allen, Texas IT Infrastructure Library Training Classes, Allen, Texas IT Infrastructure Library Training Courses, Allen, Texas IT Infrastructure Library Training Course, Allen, Texas IT Infrastructure Library Training Seminar

training locations

Texas cities where we offer IT Infrastructure Library Training Classes

·Dallas, Texas · El Paso, TX · Beaumont · Harlingen, TX ·Mission, Texas · Amarillo, TX ·Flower Mound, Texas · Laredo, TX · Lubbock · Port Arthur, TX ·Killeen, Texas · Allen, TX ·Denton, Texas · San Angelo, TX · Victoria · Sugar Land, TX ·Lewisville, Texas · Grand Prairie, TX ·Cedar Park, Texas · Carrollton, TX · Austin · Mesquite, TX ·Rowlett, Texas · Frisco, TX ·Houston, Texas · Galveston, TX · College Station · Fort Worth, TX ·Conroe, Texas · Waco, TX ·Brownsville, Texas · McAllen, TX · New Braunfels · Edinburg, TX ·North Richland Hills, Texas · San Antonio, TX ·Garland, Texas · Richardson, TX · Midland · Longview, TX ·Abilene, Texas · Bryan, TX ·McKinney, Texas · Corpus Christi, TX · Plano · Tyler, TX ·Euless, Texas · Irving, TX ·San Marcos, Texas · Missouri City, TX · Pasadena · Wichita Falls, TX ·Temple, Texas · Pearland, TX ·Baytown, Texas · Arlington, TX · Grapevine · Pharr, TX ·Round Rock, Texas · League City, TX ·Odessa, Texas

IT Infrastructure Library Training Classes in Allen, Texas

IT Infrastructure Library Training Catalog

Course Directory [training on all levels]

Blog Entries publications that: entertain, make you think, offer insight

Tech Life in Texas

training details locations, tags and why hsg

Interesting Reads Take a class with us and receive a book of your choosing for 50% off MSRP.