HARTMANN software group

ITIL Foundation Training in Nashua

Enroll in or hire us to teach our ITIL Foundation class in Nashua, New Hampshire by calling us @303.377.6176. Like all HSG classes, ITIL Foundation may be offered either onsite or via instructor led virtual training. Consider looking at our public training schedule to see if it is scheduled: Public Training Classes
Provided there are enough attendees, ITIL Foundation may be taught at one of our local training facilities.
We offer private customized training for groups of 3 or more attendees.
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Course Description

  

ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.

 

This course is accredited by PeopleCert

Course Length: 2 Days
Course Tuition: $1290 (US)

Prerequisites
Candidates from organizations wishing to better understand the ITIL framework, and how benefits of implementing such a framework can accrue. Candidates looking to achieve credit towards the coveted ITIL Expert designation.

Course Outline

  

Lesson 1: ITIL 4 Overview

 Topic A: Introduction to ITIL

 Topic B: Key Concepts of ITIL

 

Lesson 2: The ITIL Framework

 Topic A: The Four Dimensions of Service Management

 Topic B: The ITIL Service Value System

 

Lesson 3: The ITIL Guiding Principles

 Topic A: Focus on Value

 Topic B: Start Where You Are

 Topic C: Progress Iteratively with Feedback

 Topic D: Collaborate and Promote Visibility

 Topic E: Think and Work Holistically

 Topic F: Keep It Simple and Practical

 Topic G: Optimize and Automate

 

Lesson 4: The ITIL Service Value System

 Topic A: Governance

 Topic B: The Service Value Chain

 Topic C: Continual Improvement

 

Lesson 5: Key ITIL Practices

 Topic A: Continual Improvement

 Topic B: Service Level Management

 Topic C: Change Control

 Topic D: Incident Management

 Topic E: Service Request Management

 Topic F: Service Desk

 Topic G: Problem Management

 

Lesson 6: Other ITIL Practices

 Topic A: General Management Practices

 Topic B: Service Management Practices

 Topic C: Technical Management Practices

 

Appendix A: Mapping Course Content to ITIL® 4 Foundation Syllabus

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