Instructor-led training

ITIL Foundation Training in Greencastle, Indiana

IT Infrastructure Library training from Hartmann Software Group, delivered onsite in Greencastle, Indiana or live online.

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What you'll learn

ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.

This course is accredited by PeopleCert

Prerequisites

Candidates from organizations wishing to better understand the ITIL framework, and how benefits of implementing such a framework can accrue. Candidates looking to achieve credit towards the coveted ITIL Expert designation.

Course Outline

Lesson 1: ITIL 4 Overview

Topic A: Introduction to ITIL

Topic B: Key Concepts of ITIL

Lesson 2: The ITIL Framework

Topic A: The Four Dimensions of Service Management

Topic B: The ITIL Service Value System

Lesson 3: The ITIL Guiding Principles

Topic A: Focus on Value

Topic B: Start Where You Are

Topic C: Progress Iteratively with Feedback

Topic D: Collaborate and Promote Visibility

Topic E: Think and Work Holistically

Topic F: Keep It Simple and Practical

Topic G: Optimize and Automate

Lesson 4: The ITIL Service Value System

Topic A: Governance

Topic B: The Service Value Chain

Topic C: Continual Improvement

Lesson 5: Key ITIL Practices

Topic A: Continual Improvement

Topic B: Service Level Management

Topic C: Change Control

Topic D: Incident Management

Topic E: Service Request Management

Topic F: Service Desk

Topic G: Problem Management

Lesson 6: Other ITIL Practices

Topic A: General Management Practices

Topic B: Service Management Practices

Topic C: Technical Management Practices

Appendix A: Mapping Course Content to ITIL® 4 Foundation Syllabus

Training locations

ITIL Foundation training across the U.S. and beyond.

We provide ITIL Foundation training onsite and live online for organizations throughout the United States and internationally.

View all ITIL Foundation training locations

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Tell us about your employees, your goals, and your preferred schedule. We'll prepare a training proposal covering scope, delivery format, and pricing.

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