ITIL Managing Across the Lifecycle Training

Answers to Popular Questions:

 
Yes, this class can be tailored to meet your specific training needs.
Yes, we provide consulting services.
Yes, group discounts are provided.

Course Description

 
This five-day Live Instructor Led Online course completes the ITIL Capability and Lifecycle qualification programs, and leads to the ITIL Expert qualification. This course brings together the full meaning of a Lifecycle approach to Service Management. The focus of this course is the on the business, management, and supervisory objectives, purposes, processes, functions and activities of the Lifecycle. Process/function interactions and interdependencies crucial to the successful completion of MALC. Exam Voucher Included.
Course Length: 5 Days
Course Tuition: $2,690 (US)

Prerequisites

The target audience for this course includes those who require a business and management level understanding of the ITIL v3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. Specific roles include Professionals, Business Managers, and Business Process Owners. The candidate must hold (photocopy required) one of the following: v3 ITIL Foundation Certificate, or v2-v3 Foundation Bridge Certificate Candidates must have a minimum of 17 points (2 points for Foundation and 15 additional points from the Capability and/or Lifecycle courses). Proof required prior to course attendance. The candidate should also have at least 2-4 years experience working within a Service Management capacity.

Course Outline

 


Introduction to ITSM Business and Managerial Issues

    Relationship between Business and IT
    Lifecycle positioning and transition

Management of Strategic Change

    Value Creation Challenge
    Critical success components to managing lifecycle risk
    Business benefits
    Planning and Defining scope
    Resource and Capability planning
    Controlling Quality
    Strategic Influencing
    Customer liaison

Risk Management

    Challenges, CSFs and Risks to Service
    Management
    Sources of Risk

Managing the Planning and Implementation of IT Service Management

    Service Strategy and Plan-Do- Check-Act
    Policy considerations
    Organizational Form and Design
    Communication, Coordination and Control
    Understanding Organizational Change
    Organizational Maturity
    Organizational Structure
    Knowledge Management and Security of Information
    Organizational Transition
    Governance
    Balance in Service Operations

Service Assessment

    Value of Measuring and Monitoring
    Value of benchmarking
    Service Portfolio assessment across the lifecycle
    Business Perspective and Improvements
    Industry Guidance and Tool Strategies
    COBIT
    ISO/IEC 20000
    CMMI
    Service Management maturity

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