ITIL Foundation Training

Answers to Popular Questions:

 
Yes, this class can be tailored to meet your specific training needs.
Yes, we provide consulting services.
Yes, group discounts are provided.

Course Description

 
This four-day Live Instructor-Led course provides you with an intense and focused exploration of the new and updated topics in ITIL. The course is intended for those who work within IT or wish to explore IT service management frameworks and how they may be used to enhance overall service quality and service provision. Certification Exam Voucher Included.
Course Length: 4 Days
Course Tuition: $1290 (US)

Prerequisites

Candidates from organizations wishing to better understand the ITIL framework, and how benefits of implementing such a framework can accrue. Candidates looking to achieve credit towards the coveted ITIL Expert designation.

Course Outline

 

Introduction

Business / Organizational Objectives
Lifecycle General Concepts
Functions, Processes & Roles
Governance
What is ITIL
Key Roles - Owner vs. Manager

Service Strategy - Processes

Financial Management
Demand Management
Service Portfolio Management
Design Coordination

Service Design - Processes

Design Coordination
Service Level Management
Supplier Management
Service Catalog Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management

Service Transition - Processes

Transition Planning & Support
Service Asset & Configuration
Change Management
Release & Deployment
Knowledge Management

Service Operation - Processes

Event Management
Incident Management
Request Fulfillment Management
Problem Management
Access Management

Service Operation - Functions

Service Desk
Technical Management
IT Operations Management
Application Management

Continual Service Management (CSI)

Measurement and Improvement
Deming Model
CSI Approach
The 7-step Improvement Process

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