ITIL Service Strategy Course Training

Answers to Popular Questions:

 
Yes, this class can be tailored to meet your specific training needs.
Yes, we provide IT Infrastructure Library consulting services.
Yes, group discounts are provided.

Course Description

 
This five-day Live Instructor-Led course provides you with an intense and focused exploration of the new and updated topics in ITIL from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Strategy (SS) environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision. Exam Voucher Included.
Course Length: 5 Days
Course Tuition: $1,690 (US)

Prerequisites

CIOs, CTOs, Managers, Supervisory Staff Team Leaders, Designers, Architects, Planners, IT Consultants, IT Audit Managers and IT Security Managers. Candidates looking to achieve credit towards the coveted ITIL Expert designation

Course Outline

 



Introduction

    Service Strategy Principles
    Service Strategy and the overall ITIL Lifecycle

Defining “Service” and Market Spaces

    What is a ‘Service’?
    What is a market space?
    Customer Outcome Decision Models
    Asset-based and utility-based service strategies

Basic Service Strategy Principles

    Influencing the performance of SS processes in the plan, build, test and implementation activities Service Strategy Processes

Managerial and supervisory aspects of SS processes (Financial Management, Demand Management, Service Portfolio Management)

    Roles and responsibilities
    Information management requirements,
    Challenges, critical success factors and risks within each of the processes.

Organizing Service Strategy

    Role and the responsibilities of each of the activities and their input to all lifecycle phases

Exploring Technology and Implementation

    Considerations: Role of technology

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