ITIL Service Transition Training

Answers to Popular Questions:

 
Yes, this class can be tailored to meet your specific training needs.
Yes, we provide consulting services.
Yes, group discounts are provided.

Course Description

 
This five-day Live Instructor Led course provides you with an intense and focused exploration of the new and updated topics in ITIL from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Transition (ST) environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision. Certification Exam Voucher Included.
Course Length: 5 Days
Course Tuition: $1,690 (US)

Prerequisites

CIOs, CTOs, Managers, Supervisory Staff Team Leaders, Designers, Architects, Planners, IT Consultants, IT Audit Managers and IT Security Managers. Candidates looking to achieve credit towards the coveted ITIL Expert designation Prerequisites The candidate must hold (photocopy required) one of the following: v3 ITIL Foundation Certificate, or v2-v3 Foundation Bridge Certificate It is also strongly recommended that the candidate have 2-4 years of professional experience within Service Management as well as defined experience in at least one of the ST processes.

Course Outline

 

Introduction

    Purpose and goals
    Linking Service Transition to other ITIL Lifecycle stages
    How Service Transition creates business value
    Service Transition principles: the concept of service and the role of utilities and warranties

Service Transition Principles

    Examining services, their utilities and warranties
    Establishing a formal policy and common framework for implementation of all required changes
    Supporting knowledge transfer, decision support and reuse of processes/systems/other elements
    Anticipating and managing course corrections
    Ensuring involvement of Service Transition requirements throughout the lifecycle

Service Transition Processes

    Change Management
    Service Asset and Configuration Management
    Knowledge Management
    Release and Deployment Management
    Transition Planning & Support
    Evaluation Process
    Validation & Testing

Organizing Service Transition

    Roles and responsibilities
    Applying Service Transition to multiple circumstances
    Identifying the organizational context

Exploring Technology and Implementation

    Considerations
    Defining technology and tool requirements
    Analyzing the technology requirements for the elements of Service Transition
    Supporting Service Transition through technology
    Integrating Service Transition into the entire lifecycle
    Matching technology to the organizational situation

Implementing and Improving Service Transition

    Challenges facing Service Transition
    Identifying CSFs and risks that affect the viability of new and changed services
    Establishing critical success factors and key performance indicators (KPIs)
    Estimating benefits and risks for new or changed services

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