ITIL V4 Overview Training

Answers to Popular Questions:

 
Yes, this class can be tailored to meet your specific training needs.
Yes, we provide consulting services.
Yes, group discounts are provided.

Course Description

 
ITIL is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many public & private organizations. The aim of this course is to provide an overview and cover: The role of IT Service Management capabilities in digital transformation initiatives --- Value and value co-creation between the IT service provider and its customers --- Guiding principles that apply to all stakeholder relationships, all initiatives and in support of Continual Improvement activities --- The Four Dimensions of Service Management, used to ensure holistic service management --- The Service Value System approach to IT Service Management, and how the IT Management Practices enable service delivery --- IT Service Management's complementary fit with other popular IT best practices
Course Length: 1 Days
Course Tuition: $570 (US)

Prerequisites

IT professionals interested in understanding the content and concepts of the latest ITIL 4, as well as understand the differences with previous ITIL versions

Course Outline

 
Topics:
 
- The origins and evolution of ITIL
 
- A few important concepts and definitions
 
- ITIL Service Value System
 
- The Four Dimensions of Service Management
 
- The ITIL Management Practices
 
- The major differences between ITIL versions
 
- Critical success factors in the implementation of ITIL best practices
 
- ITIL training / education and documentation

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