Instructor-led training

ACUCM w/AUC : Administering Cisco Unified Communications Manager and Unity Connection

Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System.

Request a Training Proposal View Course Outline

What you'll learn

Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

Prerequisites

Basic knowledge of IP and networking or voice networks is suggested, but not required Basic knowledge of the Windows desktop environment Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing. Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks Basic understanding of Cisco Unified Communications Manager

Course Outline

Module 1: Introduction to Cisco Unity Connection

Lesson 1: Overview of Cisco Unity Connection
Lesson 2: Navigating Cisco Unity Connection
Lesson 3: Understanding Call Handlers, Users, and Call Flow

Module 2: Configuration of Users and Contacts

Lesson 1: Explaining Users and Contacts
Lesson 2: Managing Multiple Users

Module 3: Implementation of Features

Lesson 1: Implementing the Dial Plan
Lesson 2: Understanding User Features
Lesson 3: Accessing Voice Messaging and User Features
Lesson 4: Managing Distribution Lists

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports

Lesson 1: Designing an Audiotext Application
Lesson 2: Using Cisco Unity Connection Tools and Reports
Lesson 3: Using the DRS

Labs for AUC:

Lab 1-1: Verifying Connectivity and Call Flow
Lab 1-2: Verifying and Configuring Call Handlers
Lab 1-3: Working with Users and Extensions in Voice Mail
Lab 2-1: Preparing to Configure Users and Contacts
Lab 2-2: Managing Users and Contacts
Lab 2-3: Managing Multiple Users
Lab 3-1: Implementing the Dial Plan
Lab 3-2: Understanding User Features
Lab 3-3: Implementing Integrated Messaging and User Features
Lab 4-1: Implementing an Audiotext Application
Lab 4-2: Using Cisco Unity Connection Tools and Reports

Cisco Unified Communications Solutions Maintenance Lesson 1: Understanding Cisco Unified Communications Manager Reports

Generating Reports on Cisco Unified Communications Manager
Analyzing Generated Reports

Lesson 2: Understanding the Call Detail Record Analysis and Reporting Tool (CAR)

Cisco Unified Communications Manager CAR Tool Overview
CDR Management and System Settings
Generating CDR Reports

Lesson 3: Monitoring the System with Cisco Unified Real-Time Monitoring Tool (RTMT)

Cisco Unified RTMT Overview
Monitoring the System with Cisco Unified RTMT
Monitoring Cisco Unified Communications Manager with Cisco Unified RTMT

Labs:

Lab 1: Generating Cisco Unified Communications Manager Reports
Lab 2: Generating Cisco Unified Communications Manager CAR Tool Reports
Lab 3: Monitoring the System with Cisco Unified RTMT

Training locations