VFCC: Cisco Voice Fundamentals for Contact Centers Training

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Yes, this class can be tailored to meet your specific training needs.
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Course Description

Voice Foundations for Cisco Collaboration (VFCC) from Sunset Learning Institute is designed for engineers or administrators who are: new to voice but experienced with data or; experienced in voice but new to Cisco Voice and; need a fundamental knowledge of Cisco Voice architecture solutions used in typical Voice Collaboration environments.
Course Length: 5 Days
Course Tuition: $3790 (US)


To fully benefit from this course, students should have the following prerequisite skills and knowledge: Working data and/or voice background. In this course, the assumption is that you have experience in either the data world or the telephony world, and are now being asked to gain knowledge on Cisco Unified Communications, which combines both worlds. ICND is a highly recommended prerequisite for this course if you are new to the data world

Course Outline


Module 1: BGP Overview

  • Lesson 1: Introducing BGP
  • Lesson 2: Understanding BGP Path Attributes
  • Lesson 3: Establishing BGP Sessions
  • Lesson 4: Processing BGP Routes
  • Lesson 5: Configuring Basic BGP
  • Lesson 6: Monitoring and Troubleshooting BGP

Module 2: BGP Transit Autonomous Systems

  • Lesson 1: Working with a Transit AS
  • Lesson 2: Interacting with IBGP and EBGP in a Transit AS
  • Lesson 3: Forwarding Packets in a Transit AS
  • Lesson 4: Configuring a Transit AS
  • Lesson 5: Monitoring and Troubleshooting IBGP in a Transit ASå

Module 3: Route Selection Using Policy Controls

  • Lesson 1: Using Multihomed BGP Networks
  • Lesson 2: Employing AS-Path Filters
  • Lesson 3: Filtering with Prefix-Lists
  • Lesson 4: Using Outbound Route Filtering
  • Lesson 5: Applying Route-Maps as BGP Filters
  • Lesson 6: Implementing Changes in BGP Policy

Module 4: Route Selection Using Attribute

  • Lesson 1: Influencing BGP Route Selection with Weights
  • Lesson 2: Setting BGP Local Preference
  • Lesson 3: Using AS-Path Prepending
  • Lesson 4: Understanding BGP Multi-Exit åÊ Discriminators
  • Lesson 5: Addressing BGP Communitieså

Module 5: Customer-to-Provider Connectivity with BGP

  • Lesson 1: Understanding Customer-to-Provider Connectivity Requirements
  • Lesson 2: Implementing Customer Connectivity Using Static Routing
  • Lesson 3: Connecting a Multihomed Customer to a Single Service Provider
  • Lesson 4: Connecting a Multihomed Customer to Multiple Service Providers

Module 6: Scaling Service Provider Networks

  • Lesson 1: Scaling IGP and BGP in Service Provider Networks
  • Lesson 2: Introducing Route Reflectors
  • Lesson 3: Designing Networks with Route Reflectors
  • Lesson 4: Configuring and Monitoring Route Reflectors
  • Lesson 5: Introducing Confederations
  • Lesson 6: Configuring and Monitoring Confederations

Module 7: Optimizing BGP Scalability

  • Lesson 1: Improving BGP Convergence
  • Lesson 2: Limiting the Number of Prefixes Received from a BGP Neighbor
  • Lesson 3: Implementing BGP Peer Groups
  • Lesson 4: Using BGP Route Dampening


  • Lab 1-1: Initial Lab Setup
  • Lab 1-2: Configuring Basic BGP
  • Lab 2-1: Configuring a Transit AS
  • Lab 3-1: Using Multihomed BGP Networks
  • Lab 3-2: Employing AS-Path Filters
  • Lab 3-3: Filtering with Prefix-Lists
  • Lab 3-4: Implementing Changes in BGP Policy
  • Lab 4-1: Influencing BGP Route Selection with Weights
  • Lab 4-2: Setting BGP Local Preference
  • Lab 4-3: Understanding BGP Multi-Exit Discriminators
  • Lab 4-4: Addressing BGP Communities
  • Lab 6-1: Introducing Route Reflectors
  • Lab 6-2: Configuring and Monitoring Confederations
  • Lab 7-1: Limiting the Number of Prefixes Received from a BGP Neighbor
  • Lab 7-2: Implementing BGP Peer Groups
  • Lab 7-3: Using BGP Route Dampening

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