AUCCE 2 10.0: Administering Unified Contact Center Enterprise Part 2 Training
Answers to Popular Questions: |
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Yes, this class can be tailored to meet your specific training needs.
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Yes, we provide Cisco consulting services.
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Yes, group discounts are provided.
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Course Description |
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Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part
2) is an Advanced 5 day instructor-led course for system engineers and
customers who will be involved with day 2 support of a UCCE solution
deployed in a CVP comprehensive environment. This course gives the
learner an understanding of the requirements, resources and tools
required to perform complex adds, moves and changes in the
inbound/outbound UCCE environment.
Course Length: 5 Days
Course Tuition: $3490 (US) |
Prerequisites |
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The knowledge and skills that a learner should have before attending this course are as follows: Attendance of AUCCE Part 1 or equivalent real world experience is a requirement to attend this course DO NOT take this course if you are new to UCCE, you will be wasting your time and time of those around you in class! You need some experience with UCCE before attending this course!!If you cannot spell UCCE, this course is not for you! If you donÂ?'t know what ICM object binds a Dialed Number to a Script, you need to take the Part 1 course, not this one! If you donÂ?'t know the 2 main uses for Call Types, you should not take this course!! Obviously, this means you need some prerequisite knowledge before attending this course. Working knowledge of Unified Communications Manager and Voice Gateways would be really helpful. Take the VFCC course, by example! |
Course Outline |
Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
Module 2: CCE Configuration and Scripting Review
Module 3: Implementing Business Rules
Module 4: CCE VXML Solution
Module 5: CCE Outbound
Module 6: CCE Support considerations
Lab Outline
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