Instructor-led training
ICER: Implementing Cisco Emergency Responder Training in London United, Kingdom
Implementing Cisco Emergency Responder (ICER) v9 is a 2 day course that provides students with best practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment.
What you'll learn
Implementing Cisco Emergency Responder (ICER) v9 is a 2 day course that
provides students with best practice information on how to install,
configure, operate and maintain Cisco Emergency Responder in a Cisco
Unified Communications environment. Focusing on core administrative
skills, you will learn to configure Cisco Unified Communications (CUCM)
for integration with CER and to configure emergency response locations
(ERLs) and emergency location identification numbers (ELINs) in CER to
properly route enhanced 911 (E911) calls. You will also examine CER
disaster recovery and user management.
Prerequisites
To fully benefit from this course, students should have the following
prerequisite skills and knowledge: Understanding of Cisco Unified
Communications Manager configuration and operation is required for this course
Course Outline
- Understanding the Architecture for Emergency Calls
- Introducing Cisco Emergency Responder
- Cisco Emergency Responder
- Cisco ER Deployment Models
- What Happens When an Emergency Call Is Made
- Cisco Unified Communications Manager Configuration for Cisco Emergency Responder
- System Interactions During Emergency Calls
- Configuring Cisco Unified Communications Manager Support Components
- Integration of Cisco Emergency Responder with Cisco Unified Communications Manager
- Cisco Emergency Responder Interfaces
- Cisco Emergency Responder Administration Interfaces
- Initial Configuration of Cisco Emergency Responder
- Initial Cisco ER Configuration
- Creating ERLs
- Working with EnergyWise
- Using Cisco Emergency Responder with Intrado V9-1-1 Services
- Configuring Users and Role-Based System Access
- Using the Cisco ER User Interface
- Working with ALI Records
- Understanding the Disaster Recovery System
Labs
- Lab 1: Topology and Deployment
- Lab 2: Cisco Unified Communications Manager Configuration
- Lab 3: Configure IP Phones
- Lab 4: Implement CUCM Configuration for CER Integration
- Lab 5: Integrate CER Configuration for use with Unified Communications Manager
- Lab 6: CER User Administration
- Lab 7: CER Features
- Lab 8: System Backups with the Disaster Recovery System
Training locations
ICER: Implementing Cisco Emergency Responder training across the U.S. and beyond.
We provide ICER: Implementing Cisco Emergency Responder training onsite and live online for organizations throughout the United States and internationally.
- Denver
- Atlanta
- Phoenix
- Boston
- Sacramento
- Austin
- Salt Lake City
- Raleigh
- Columbus
- Nashville
- Indianapolis
- Richmond
- and more
View all ICER: Implementing Cisco Emergency Responder training locations
- Denver, Colorado
- Montgomery, Alabama
- Little Rock, Arkansas
- Atlanta, Georgia
- Juneau, Alaska
- Indianapolis, Indiana
- Honolulu, Hawaii
- Trenton, New Jersey
- Springfield, Illinois
- Providence, Rhode Island
- Boston, Massachusetts
- Phoenix, Arizona
- Sacramento, California
- Dover, Delaware
- Tallahassee, Florida
- Boise, Idaho
- Richmond, Virginia
- Des Moines, Iowa
- Topeka, Kansas
- Frankfort, Kentucky
- Baton Rouge, Louisiana
- Augusta, Maine
- Annapolis, Maryland
- Lansing, Michigan
- Saint Paul, Minnesota
- Jackson, Mississippi
- Jefferson City, Missouri
- Helena, Montana
- Lincoln, Nebraska
- Carson City, Nevada
- Concord, New Hampshire
- Santa Fe, New Mexico
- Albany, New York
- Raleigh, North Carolina
- Bismarck, North Dakota
- Columbus, Ohio
- Oklahoma City, Oklahoma
- Salem, Oregon
- Harrisburg, Pennsylvania
- Columbia, South Carolina
- Pierre, South Dakota
- Nashville, Tennessee
- Austin, Texas
- Salt Lake City, Utah
- Montpelier, Vermont
- Olympia, Washington
- Charleston, West Virginia
- Madison, Wisconsin
- Cheyenne, Wyoming
- Hartford, Connecticut
- Toronto, Canada
- Berlin, Germany
- Stockholm, Sweden
- London, United Kingdom
- Dublin, Ireland
Train your team with HSG
Private, instructor-led training customized for your organization.
- Onsite or live online delivery
- Customized curriculum
- Training for groups of 3 or more
- Flexible scheduling
- Experienced instructors
Questions? Call us at 303.377.6176
or email info@hartmannsoftware.com
Ready to train your team?
Let's customize this training for your organization.
Tell us about your employees, your goals, and your preferred schedule. We'll prepare a training proposal covering scope, delivery format, and pricing.