ITIL Lifecycle Continual Service Improvement (CSI) Training

Upcoming Instructor Led Online and Public ITIL Lifecycle Continual Service Improvement (CSI) classes
Instructor Led Virtual
ITIL Lifecycle Continual Service Improvement (CSI) Training/Class 1 September, 2021 - 3 September, 2021 $2095
HSG Training Center 1624 Market Street, Suite 202
Denver, CO 80202
Hartmann Software Group Training Registration
Instructor Led Virtual
ITIL Lifecycle Continual Service Improvement (CSI) Training/Class 13 October, 2021 - 15 October, 2021 $2095
HSG Training Center 1624 Market Street, Suite 202
Denver, CO 80202
Hartmann Software Group Training Registration
We offer private customized training for groups of 3 or more attendees.

Course Description

 

This five-day Live Instructor-Led ITIL Training Course provides you with an intense and focused exploration of the new and updated topics in ITIL from the point of view of the owner of a process or set of activities. The ITIL Training Course is intended for those who work within a Continual Service Improvement (CSI) environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision.

Course Length: 3 Days
Course Tuition: $2095 (US)

Prerequisites

The candidate must hold (photocopy required) one of the following: v3 ITIL Foundation Certificate v2-v3 Foundation Bridge Certificate It is also strongly recommended that the candidate have 2-4 years of professional experience within Service Management as well as defined experience in at least one of the CSI processes.

Course Outline

 
Module 1 A lap around the Microsoft Visual Studio 2015 family
 
Overview of the Visual Studio 2015 family
Overview of product features
The need for centralized builds
The importance of release management
 
Module 2 Configuring your Build environment
 
Understanding the new 2015 Build infrastructure
Creating Agent pools and queues
Installing Build Agents
Specifying capabilities on your Build Agents
Configuring security
Overview of non-Windows Build Agents
Overview of hosted build infrastructure
 
Module 3 Authoring our first build definition
 
Creating a new build definition
Understanding Build templates
Selecting the solution to build
Running tests as part of your build
Queuing a build
 
Module 4 A closer look at builds
 
Selecting our source repository (TFVC/Git/GitHub/Subversion)
Running multiple concurrent builds
Working with Build variables
Configuring Continuous Integration (CI) and scheduled builds
Using Gated Check-ins
Using demands to influence agent selection
Build retention policies
 
Module 5 Customizing your build process
 
A lap around the available build tasks
Using Build Tasks to deploy your application components
Extending builds using scripts
 
Module 6 Other build enhancements and features
 
Viewing build status
Controlling build outputs and understanding artifacts
Packaging your .NET application
Examining test results from a build
 
Module 7 – Overview of Release Management
 
What is Release Management
Key concepts in Release Management
The current state of Release Management in TFS/VSTS
 
Module 8 – Release Management for Visual Studio 2015
 
Release Management for Visual Studio 2015
Creating environments and releases
Configuring approval workflows
Triggering and tracking releases
 
Module 9 – Release Management vNext
 
Authoring a new release definition
Linking your build definition to a release
Determining what to deploy using artifacts
Defining and using configuration variables
Configuring Continuous Release
Naming your release and using retention policies
 
Module 10 Configuring environments
 
Understanding environments
Configuring your approval workflow
Notifying approvers
Selecting your deployment queue
Defining custom variables for your environments
Configuring the environment owner
Understanding deployment conditions
Cloning environments
 
Module 11 Defining a release workflow for on-premises servers
 
Overview of release tasks
Copying files and running scripts
Releasing a web application to an IIS server
Executing tests as part of our on-premises release
Tracking our release
 
Module 12 – Defining a release workflow for Azure
 
Understanding Azure resources
Understanding Service Endpoints
Configuring endpoints for connecting to Azure
Releasing an Azure Web Application
Executing tests as part of our Azure release

Course Directory [training on all levels]

Upcoming Classes
Gain insight and ideas from students with different perspectives and experiences.

Interesting Reads Take a class with us and receive a book of your choosing for 50% off MSRP.