IT Infrastructure Library Training
Practical, instructor-led IT Infrastructure Library training, delivered onsite or live online and customized for your team's needs.
Available onsite in Cuyahoga Falls, Ohio or live online.
11 courses in this category
This 3day course immerses students in the improvement efforts and outcomes with Service Strategy, Design, Transition and Operations. Successful implementation of CSI best practices enables IT departments to create and maintain value for customers through better design, introduction and operation of services. Students will learn how to plan, implement and optimize the Continual Service Improvement …
ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and …
This five-day Live Instructor-Led ITIL Training Course provides you with an intense and focused exploration of the new and updated topics in ITIL from the point of view of the owner of a process or set of activities. The ITIL Training Course is intended for those who work within a Continual Service Improvement (CSI) environment and require a deeper understanding of the underlying concepts,…
This five-day Live Instructor Led Online course completes the ITIL Capability and Lifecycle qualification programs, and leads to the ITIL Expert qualification. This course brings together the full meaning of a Lifecycle approach to Service Management. The focus of this course is the on the business, management, and supervisory objectives, purposes, processes, functions and activities of the…
This 5 day course immerses students in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the operational level process activities and supporting methods and approaches to executing these processes. To implement new services in a controlled and cost effective…
This five-day Live Instructor-Led course provides you with an intense and focused exploration of the new and updated topics in ITIL from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Design (SD) environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated…
This five-day Live Instructor-Led course provides you with an intense and focused exploration of the new and updated topics in ITIL from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Operation (SO) environment and require a deeper understanding of the underlying concepts, processes/functions and activities involved and …
This five-day Live Instructor-Led course provides you with an intense and focused exploration of the new and updated topics in ITIL from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Strategy (SS) environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated …
This five-day Live Instructor Led course provides you with an intense and focused exploration of the new and updated topics in ITIL from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Transition (ST) environment and require a deeper understanding of the underlying concepts, processes and activities involved and…
This certification course provides an introduction to ITIL V4 and how the global service management best practice has evolved to manage services holistically across a Service Value System (SVS). ITIL V4 provides an end-to-end operating model for the delivery and operation of tech-enabled products and services. It enables IT teams to continue to play a crucial role in wider business strategy…
ITIL is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many public & private organizations. The aim of this course is to provide an overview and cover: The role of IT Service Management capabilities in digital transformation initiatives --- Value and value co-creation between the IT service provider and its customers --- …
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We provide IT Infrastructure Library training onsite and live online for organizations throughout the United States and internationally.
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