Module 1: Introduction to Voice Workloads

Designing a Skype for Business voice solution requires the understanding of many technologies. With Microsoft’s latest cloud based voice services, customers now have even more flexibility in deploying a voice solution for their enterprise, but with that flexibility comes further complexities that must be understood. In this module, you will learn about basic VoIP concepts, how they evolved from early telephony technologies, as well as Office 365 services and Microsoft’s entry into the voice world. You will also learn about on-premises and cloud based voice offerings now available as part of the Skype for Business product set.

Lessons

• Voice Overview
• Designing Voice Workloads
• Skype for Business Ecosystem
• SIP Basics and Routing

Lab : Customizing Your Lab Environment

• Describe the different options available across various possible voice architectures with Skype for Business Server 2015 and Skype for Business Online.
• Explain how cloud technologies are changing the design, deployment, and management of voice architectures.
• Relate their prior experience to what they will learn throughout the course.

Module 2: Choose Your Deployment

In this module, you will learn how to plan and assess a network for Skype for Business Server 2015 and Skype for Business Online. You will learn about Skype for Business Online and Skype for Business Server 2015 features and functionality. You will also learn the supported architectures for Skype for Business Online and Skype for Business Server 2015.

Lessons

• Network Planning and Assessment
• Skype for Business Features and Functionality
• Voice Architectures

Lab : Configuring Identity Federation with Office 365

After completing this module, students will be able to:

• Describe the phases of network assessment.
• Identify Skype for Business Online plans.
• Describe the supported voice architectures.
• Choose a voice architecture for a given scenario.

Module 3: Split Domain Configuration

The goal of this module is to enable students to deploy and configure an environment where users of a domain are split between using Skype for Business Server 2015 and Skype for Business Online. This configuration is referred to as split domain because users are configured in the cloud but leverage on premises PSTN connectivity.

Lessons

• Split Domain Overview
• Split Domain Requirements
• Split Domain Deployments
• User Provisions and Migration
• Troubleshooting Split Domain Related Issues

Lab : Setting up Split Domain with Skype for Business Online
After completing this module, students will be able to deploy and configure an environment where users of a domain are split between using Skype for Business Server 2015 and Skype for Business Online.

Module 4: Cloud PBX with PSTN Calling

In this module, you will learn about Cloud PBX with PSTN Calling features and conferencing. You will then learn how to deploy and configure PSTN conferencing.

Lessons

• Cloud PBX with PSTN Calling Features
• Deploying and Configuring Cloud PBX with PSTN Calling
• Conference and Meeting Features
• Deploying and Configuring PSTN Conferencing

Lab : Configuring Cloud PBX with PSTN Calling

After completing this module, students will be able to:

• Describe Cloud PBX with PSTN Calling features and conferencing.
• Deploy and configure PSTN conferencing.

Module 5: Enterprise Voice (On-Premises)

In this module, you will learn to design and implement a dial plan for Skype for Business Enterprise Voice and configure Enterprise Voice settings, including dial plans, voice policy, PSTN usage, voice routes, trunks, and numbering plans for DID and extensions.

Lessons

• Designing a Dial Plan
• Configuring Enterprise Voice
• Defining Voice Policies
• Assigning DID Numbers
• Unified Messaging

Lab : Configuring Enterprise Voice

After completing this module, students will be able to:

• Design and implement a dial plan for Skype for Business Enterprise Voice.
• Configure Enterprise Voice settings, including dial plans, voice policy, PSTN usage, voice routes, trunks, and numbering plans for DID and extensions.

Module 6: PSTN Connectivity

In this module, you will learn to connect Skype for Business Server 2015 to the PSTN, implement M:N interworking routing, and define a reliable route for calls by using the PSTN.

Lessons

• Connecting to the PSTN
• Connecting to the Existing PBX
• M:N Interworking Routing
• Call Routing Reliability

Lab : Configuring Integration with an IP-PBX

After completing this module, students will be able to:

• Connect Skype for Business Server 2015 to the PSTN.
• Implement M:N interworking routing.
• Define a reliable route for calls by using the PSTN.

Module 7: Cloud PBX with On-Premises PSTN Connectivity

In this module, you will learn about Cloud PBX with On-Premises PSTN Connectivity architectures and scenarios. You will also learn ExpressRoute, Edge, and client features.

Lessons

• Overview of Cloud PBX with On-Premises PSTN Connectivity
• ExpressRoute
• Edge
• Client Configuration

Lab : Configuring Cloud PBX with On-Premises PSTN Connectivity

After completing this module, students will be able to:

• Explain Cloud PBX with On-Premises PSTN Connectivity architectures and scenarios.
• Describe ExpressRoute, Edge, and client features.

Module 8: Cloud Connector Edition

In this module, you will learn when Cloud Connector is the right solution for an organization. You will identify Cloud Connector requirements and learn how to deploy and manage Cloud Connector.

Lessons

• Introduction to Cloud Connector Edition
• Planning PSTN Connectivity via Cloud Connector Edition
• Deploying Cloud Connector Edition

Lab : Deploying Skype for Business Cloud Connector Edition

After completing this module, students will be able to:

• Know when Cloud Connector is the right solution for an organization.
• Identify Cloud Connector requirements.
• Deploy and manage Cloud Connector.

Module 9: Enhanced Calling Features and Device Requirements

In this module, you will explore the various voice features and learn to configure calling features that extend Skype for Business Enterprise Voice functionality. You will also learn how to configure call distribution with response groups and how to make devices location aware with Location Information Service. You will also learn to manage devices in Skype for Business Server 2015.

Lessons

• Call Park Service
• Managing Calls to Unassigned Numbers
• Delegation and Private Lines
• Response Group Services
• Overview of Location Information Services
• Implementing Location Information Services
• Phones and Devices

Lab : Configuring Response Groups

Lab : Configuring Location Information Services and Managing Devices

After completing this module, students will be able to:

• Explain the various voice features.
• Configure calling features that extend Skype for Business Enterprise Voice functionality.
• Configure call distribution with response groups.
• Make devices location aware with Location Information Service.
• Manage devices in Skype for Business Server 2015.

Module 10: Network RequirementsIn this module, you will learn how to optimize voice communications on a network by planning for network consumption and implementing bandwidth optimizing technologies such as call admission control (CAC), quality of service (QoS), and software defined networks (SDN). You will also learn the media stacks available for Skype for Business Server 2015 and Skype for Business Online.

Lessons

• Media Stacks
• Traffic Modeling
• Quality of Service
• Overview of Call Admission Control
• Implementing Call Admission Control
• Software-Defined Networking

Lab : Managing and Troubleshooting Voice Quality

After completing this module, students will be able to:

• Optimize voice communications on a network.
• Plan for network consumption.
• Implement bandwidth-optimizing technologies such as call admission control (CAC), quality of service (QoS), and software-defined networks (SDN).
• Explain the media stacks available for Skype for Business Server 2015 and Skype for Business Online.

Module 11: Monitoring and Usage Reporting

The goal of this module is to equip students with Call Quality Methodology (CQM) and the necessary monitoring tools so that they can effectively define and assert call quality in their enterprises.

Lessons

• Overview of Call Quality Methodology
• Servers
• Endpoints
• Last Mile
• Scorecard
• Call Quality Dashboard
• Monitoring Tools
• Usage Reports and Monitoring

Lab : Configuring and Using the Call Quality Dashboard

After completing this module, students will be able to:

• Deploy Call Quality Methodology (CQM) and monitoring tools.
• Effectively define and assert call quality.

Module 12: Voice Troubleshooting

The goal of this module is to take students through a range of troubleshooting scenarios and areas, equipping them with the tools and methodology to research, diagnose, and remediate call quality issues.

Lessons

• Troubleshooting Call Quality
• Troubleshooting Scenarios
• Troubleshooting Skype for Business Online Voice
• Troubleshooting Devices

Lab : Troubleshoot Dial Plans, Routing, and Trunks

After completing this module, students will be able to:

• Identify troubleshooting scenarios and areas.
• Deploy tools and methodology to research, diagnose, and remediate call quality issues.