IT Infrastructure Library Training Classes in Eagan, Minnesota

Learn IT Infrastructure Library in Eagan, Minnesota and surrounding areas via our hands-on, expert led courses. All of our classes either are offered on an onsite, online or public instructor led basis. Here is a list of our current IT Infrastructure Library related training offerings in Eagan, Minnesota: IT Infrastructure Library Training

We offer private customized training for groups of 3 or more attendees.

IT Infrastructure Library Training Catalog

cost: $ 1,690length: 3 day(s)
cost: $ 1290length: 4 day(s)
cost: $ 2,690length: 5 day(s)
cost: $ 1,690length: 5 day(s)
cost: $ 1,690length: 5 day(s)
cost: $ 1,690length: 5 day(s)
cost: $ 1,690length: 5 day(s)
cost: $ 1670length: 3 day(s)
cost: $ 570length: 1 day(s)

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Gain insight and ideas from students with different perspectives and experiences.

Blog Entries publications that: entertain, make you think, offer insight

Being treated like a twelve year old at work by a Tasmanian-devil-manager and not sure what to do about it? It is simply a well-known fact that no one likes to be micro managed. Not only do they not like to be micro managed, but tend to quit for this very reason. Unfortunately the percentage of people leaving their jobs for this reason is higher that you would imagine. Recently, an employee retention report conducted by TINYpulse, an employee engagement firm, surveyed 400 full-time U.S. employees concluded that, "supervisors can make or break employee retention."

As companies mature, their ability to manage can be significant to their bottom line as employee morale, high staff turnover and the cost of training new employees can easily reduce productivity and consequently client satisfaction.  In many cases, there is a thin line between effective managing and micro managing practices. Most managers avoid micro managing their employees. However, a decent percentage of them have yet to find effective ways to get the most of their co-workers.  They trap themselves by disempowering people's ability to do their work when they hover over them and create an unpleasant working environment. This behavior may come in the form of incessant emailing, everything having to be done a certain way (their way), desk hovering, and a need to control every part of an enterprise, no matter how small.

Superimpose the micro manager into the popular practice of Agile-SCRUM methodology and you can imagine the creative ways they can monitor everything in a team, situation, or place. Although, not always a bad thing, excessive control, can lead to burnout of managers and teams alike.  As predicted, agile project management has become increasingly popular in the last couple of decades in project planning, particularly in software development.  Agile methodology when put into practice, especially in IT, can mean releasing faster functional software than with the traditional development methods. When done right, it enables users to get some of the business benefits of the new software faster as well as enabling the software team to get rapid feedback on the software's scope and direction.

Despite its advantages, most organizations have not been able to go “all agile” at once. Rather, some experiment with their own interpretation of agile when transitioning.  A purist approach for instance, can lead to an unnecessarily high agile project failure, especially for those that rely on tight controls, rigid structures and cost-benefit analysis.  As an example, a premature and rather rapid replacement of traditional development without fully understating the implications of the changeover process or job roles within the project results in failure for many organizations.  

The Zen of Python, by Tim Peters has been adopted by many as a model summary manual of python's philosophy.  Though these statements should be considered more as guideline and not mandatory rules, developers worldwide find the poem to be on a solid guiding ground.


Beautiful is better than ugly.
Explicit is better than implicit.
Simple is better than complex.
Complex is better than complicated.
Flat is better than nested.
Sparse is better than dense.
Readability counts.
Special cases aren't special enough to break the rules.
Although practicality beats purity.
Errors should never pass silently.
Unless explicitly silenced.
In the face of ambiguity, refuse the temptation to guess.
There should be one-- and preferably only one --obvious way to do it.
Although that way may not be obvious at first unless you're Dutch.
Now is better than never.
Although never is often better than *right* now.
If the implementation is hard to explain, it's a bad idea.
If the implementation is easy to explain, it may be a good idea.
Namespaces are one honking great idea -- let's do more of those!

From Brennan's Blog which is no longer up and running:

I use Remote Desktop all the time to work inside of my development systems hosted by Microsoft Virtual Server. I use the host system to browse the web for documentation and searches as I work and when I need to copy some text from the web browser I find many times the link between the host clipboard and the remote clipboard is broken. In the past I have read that somehow the remote clipboard utility, rdpclip.exe, gets locked and no longer allows the clipboard to be relayed between the host and the client environment. My only way to deal with it was to use the internet clipboard, cl1p.net. I would create my own space and use it to send content between environments. But that is a cumbersome step if you are doing it frequently.

The only way I really knew to fix the clipboard transfer was to close my session and restart it. That meant closing the tools I was using like Visual Studio, Management Studio and the other ancillary processes I have running as I work and then restarting all of it just to restore the clipboard. But today I found a good link on the Terminal Services Blog explaining that what is really happening. The clipboard viewer chain is somehow becoming unresponsive on the local or remote system and events on the clipboards are not being relayed between systems. It is not necessarily a lock being put in place but some sort of failed data transmission. It then goes on to explain the 2 steps you can take to restore the clipboard without restarting your session.

  • Use Task Manager to kill the rdpclip.exe process
  • Run rdpclip.exe to restart it

The clipboard communications should be restored. My clipboard is currently working because I just restarted my session to fix it, but I wanted to test these steps. I killed rdpclip.exe and started it and was able to copy/paste from the remote to the host system. The next time my clipboard dies I will have to check to see if these steps truly do work.

We’re often asked by companies about how they can get the most value from Agile/Scrum practices. More specifically, they want to know if they are being as effective as best they possibly can be by using the Scrum framework for their explicit needs.

The other objective for individuals is determining if it necessary to be certified in order to be effective in the Agile Scrum world?   In short, a good Scrum Master must understand four things: the business they work in, the technology they work with, the Agile and Scrum principles, and, most importantly, people!  Based on these facts, Scrum Master Certification is not enough – real life experience and a bit of soft skills should be part and parcel of their training. For organizations, the main goal is to understand industry best practices when adopting and applying agile principles, to build strong teams, understand and distill business needs into software requirements.

In terms of getting a good grip on training for Agile/Scrum, one can opt to pursue a certification in Scrum (CSM) Certified Scrum Master for personal reasons or for a job requirement. Or, one can simply opt to learn the benefits and pitfalls of the methodology and decide the best approach for them.

There are different ways to get started with Agile training. Below are two of the most common paths to Agile our students take.

Tech Life in Minnesota

Minnesota is one of the healthiest states, and has a highly rate of literacy. The state supports a network of public universities and colleges. It encompasses thirty two institutions in the Minnesota State Colleges and Universities System, as well as five major campuses of the University of Minnesota. According to U.S. News & World Report six of the private colleges rank among the nation's top 100 in liberal arts.
The expert knows more and more about less and less until he knows everything about nothing. Mahatma Gandhi
other Learning Options
Software developers near Eagan have ample opportunities to meet like minded techie individuals, collaborate and expend their career choices by participating in Meet-Up Groups. The following is a list of Technology Groups in the area.
Fortune 500 and 1000 companies in Minnesota that offer opportunities for IT Infrastructure Library developers
Company Name City Industry Secondary Industry
The Affluent Traveler Saint Paul Travel, Recreation and Leisure Travel, Recreation, and Leisure Other
Xcel Energy Inc. Minneapolis Energy and Utilities Gas and Electric Utilities
Thrivent Financial for Lutherans Minneapolis Financial Services Personal Financial Planning and Private Banking
CHS Inc. Inver Grove Heights Agriculture and Mining Agriculture and Mining Other
Hormel Foods Corporation Austin Manufacturing Food and Dairy Product Manufacturing and Packaging
St. Jude Medical, Inc. Saint Paul Healthcare, Pharmaceuticals and Biotech Medical Devices
The Mosaic Company Minneapolis Agriculture and Mining Mining and Quarrying
Ecolab Inc. Saint Paul Manufacturing Chemicals and Petrochemicals
Donaldson Company, Inc. Minneapolis Manufacturing Tools, Hardware and Light Machinery
Michael Foods, Inc. Minnetonka Manufacturing Food and Dairy Product Manufacturing and Packaging
Regis Corporation Minneapolis Retail Retail Other
Fastenal Company Winona Wholesale and Distribution Wholesale and Distribution Other
Securian Financial Saint Paul Financial Services Insurance and Risk Management
UnitedHealth Group Minnetonka Financial Services Insurance and Risk Management
The Travelers Companies, Inc. Saint Paul Financial Services Insurance and Risk Management
Imation Corp. Saint Paul Computers and Electronics Networking Equipment and Systems
C.H. Robinson Worldwide, Inc. Eden Prairie Transportation and Storage Warehousing and Storage
Ameriprise Financial, Inc. Minneapolis Financial Services Securities Agents and Brokers
Best Buy Co. Inc. Minneapolis Retail Retail Other
Nash Finch Company Minneapolis Wholesale and Distribution Grocery and Food Wholesalers
Medtronic, Inc. Minneapolis Healthcare, Pharmaceuticals and Biotech Medical Devices
LAND O'LAKES, INC. Saint Paul Manufacturing Food and Dairy Product Manufacturing and Packaging
General Mills, Inc. Minneapolis Manufacturing Food and Dairy Product Manufacturing and Packaging
Pentair, Inc. Minneapolis Manufacturing Manufacturing Other
Supervalu Inc. Eden Prairie Retail Grocery and Specialty Food Stores
U.S. Bancorp Minneapolis Financial Services Banks
Target Corporation, Inc. Minneapolis Retail Department Stores
3M Company Saint Paul Manufacturing Chemicals and Petrochemicals

training details locations, tags and why hsg

A successful career as a software developer or other IT professional requires a solid understanding of software development processes, design patterns, enterprise application architectures, web services, security, networking and much more. The progression from novice to expert can be a daunting endeavor; this is especially true when traversing the learning curve without expert guidance. A common experience is that too much time and money is wasted on a career plan or application due to misinformation.

The Hartmann Software Group understands these issues and addresses them and others during any training engagement. Although no IT educational institution can guarantee career or application development success, HSG can get you closer to your goals at a far faster rate than self paced learning and, arguably, than the competition. Here are the reasons why we are so successful at teaching:

  • Learn from the experts.
    1. We have provided software development and other IT related training to many major corporations in Minnesota since 2002.
    2. Our educators have years of consulting and training experience; moreover, we require each trainer to have cross-discipline expertise i.e. be Java and .NET experts so that you get a broad understanding of how industry wide experts work and think.
  • Discover tips and tricks about IT Infrastructure Library programming
  • Get your questions answered by easy to follow, organized IT Infrastructure Library experts
  • Get up to speed with vital IT Infrastructure Library programming tools
  • Save on travel expenses by learning right from your desk or home office. Enroll in an online instructor led class. Nearly all of our classes are offered in this way.
  • Prepare to hit the ground running for a new job or a new position
  • See the big picture and have the instructor fill in the gaps
  • We teach with sophisticated learning tools and provide excellent supporting course material
  • Books and course material are provided in advance
  • Get a book of your choice from the HSG Store as a gift from us when you register for a class
  • Gain a lot of practical skills in a short amount of time
  • We teach what we know…software
  • We care…
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Interesting Reads Take a class with us and receive a book of your choosing for 50% off MSRP.